Privacy Policy and Cookies

Any personal data or sensitive personal data provided by you to us will be held and processed in accordance with the data protection principles set out in the Data Protection Act 1998 up until 24th May 2018, after this date they will be processed in accordance with the EU General Data Protection Regulation (GDPR) which comes into force on the 25th May 2018 for the purposes of providing you with a service.

This Privacy Policy explains our data processing practices and applies to our website. The Waterloo Hotel website provides links to third party sites. Please be aware that this Privacy Policy does not apply to those websites and, therefore, you are encouraged to read the Privacy Policy of every website you visit.

We are committed to protecting the privacy of our website visitors. Our relationship with you is valuable and we understand the importance you place on the privacy and security of information which personally identifies you. In that respect, and whether you are a first time visitor to our website or a regular user, we take your privacy seriously.

Test, Trace & Protect Wales- Coronavirus

In relation to our staying guests and diners and to facilitate NHS Wales, Public Health Wales and Welsh Government as well as UK Government or agencies with their stated aims and policies of Test, Trace & Protect, we will require the lead name with any booking, group or reservation, to provide us with their name and contact telephone number.  This information will be retained for 3 weeks or such period as the above agencies require for time to time, following which be destroyed confidentially as soon as practically possible.  We will not share your details with any third party except Public Health Wales or other duly authorised public body in specific relation to the control, management and implementation of a public health response to the Coronavirus pandemic. The law on protecting personally identifiable information, known as the General Data Protection Regulation (GDPR), allows the NHS to use the personal information collected by NHS Wales Test, Trace & Protect Service (Section 251).

Therefore in order to facilitate our nation’s response to the virus, we will require such details as a condition of staying, eating or drinking on our premises and we reserve the right to refuse service or entry should these details not be provided.

You can find out more at:


Personal and Contact Details

If you have supplied your mobile phone number and address via our contact form, these will only be used for the purpose of your transactions or bookings with us.

If you join our newsletter scheme and supply your email address to us. This will only be used to send you our newsletter and special offers. We use Mailchimp to write our newsletters and you can unsubscribe at any time by following the link on your latest newsletter. Your contact details will immediatley be deleted from our mailing list. If you love our newsletters then we send out a re-confirm email every 10 years.

If you book online and suppy your contact details then we will only contact you for the purpose of your stay with us. These details will be held in accordance with the General Data Protection Regulation (GDPR) 2018. We do not sell or share details with any third parties and do not contact you for direct marketing purposes unless you have agreed to be contacted in this way.

If you have any queries concerning your personal information or any further questions on our use of the information, please contact our Compliance Officer. We confirm reciept of your request within 72hours alongside further timescales in accordance with the General Data Protection Regulation (GDPR) 2018 policy.


If you’re applying for a job with us and want to know how we handle your information you can find our privacy policy for applicants here 


Cookies are little packets of data that hold text information about your visit to our website.  Google says: “A web server uses cookies to collect data about a given browser, along with the information requested and sent by the browser’s operator (the visitor)”.

First Party Cookies: We use cookies on our website to make sure you have an effective and efficient browsing experience.  It also helps us to keep track of how many visitors we have to the site and what they are doing.

Third Party Cookies: When we include content from other websites like Facebook, Twitter or Google Maps or Analytics for example we use their cookies.  We don’t have any control over these cookies but they are also needed to so you have access to all the features available.

How to Disable Cookies

If you’d prefer not to receive cookies you can change your cookie settings in your browser.  To help you browser makers provide instructions on how to do this. Here are some useful links:
Cookies settings in Internet Explorer,
Enable and disable cookies in Firefox,
Manage cookies in Chrome,
Manage cookies in Safari.

First Party Cookies

Cookie NameCookie CategoryDescriptionDuration
wordpress_2WordPress cookie for a logged in user.session
wordpress_logged_in_2WordPress cookie for a logged in usersession
wordpress_test_2WordPress cookie for a logged in usersession
wordpress_test_cookie2WordPress test cookiesession
wp-settings-1WordPress also sets a few wp-settings-[UID] cookies.
The number on the end is your individual user ID from the users database table.
This is used to customize your view of admin interface, and possibly also the main site interface.
1 year
wp-settings-time-2WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.1 year
PHPSESSID1To identify your unique session on the websitesession
SESS1To ensure that you are recognised when you move from page to page within the site and that any information you have entered is remembered.session

More information on WordPress cookies

Third Party Cookies

We use the following third party cookies

Cookie NameDescriptionDuration
__utmaThis cookie is used by Google Analytics to determine unique visitors to this site.2 years from set/update.
__utmbThis cookie is used by Google Analytics to help measure page views30 minutes from set/update.
__utmzThis Google Analytics cookie stores the type of referral used by the visitor to reach this site and calculates search engine traffic, ad campaigns and page navigation within the site.6 months from set/update.

More information on Google Analytics cookies