Our plan for re-opening, our team’s welfare and your safety
A message from our Managing Director:
When will I be able to stay?
We are taking new hotel bookings from Monday 13th July onwards, but please be aware that this is conditional and subject to change by Welsh Assembly Government.
Initially, we do expect that the phone lines will be busy and our Reservations team will be doing their best to respond to all enquiries as soon as they can, but we do suggest that where possible you make your hotel booking on our online system.
Can I book a Table?
Not at the moment – all meals will be delivered to your room. Currently we are only able to open self-contained rooms with no shared facilities. We will be offering Breakfast in your room; whilst our sister venue is busy preparing a Click and Collect Takeaway service at Y Stablau where you can bring back dinner and enjoy in the comfort of your bedroom.
What else is open?
Attractions in Wales are allowed to re-open from the 6th of July so there will be plenty to do in the area. Please remember that most activities and attractions will be pre-bookable only so also book your favoured activity time slot – we’re working on a list of what’s open and where, and will forward this information as soon as it’s collated.
What should I expect when I visit?
Your arrival experience may look a little different in this new normal, but we hope it will feel the same; ultimately, it will still be our people caring for you and delivering the same attention to detail and personalised hospitality that you are used to at The Waterloo Hotel. We want to reassure you that we’re putting measures in place to keep you and our teams safe so that you can confidently enjoy a stay with us. Were taking everyone’s temperature before they enter the building to keep you and our teams safe.
We’re still shaping the finer details, and as soon as we’re able, we’ll get as much information out to you all about your upcoming bookings, new booking enquiries and what visiting us might look like.
What facilities will be open?
We are currently unable to operate any Leisure facilities in line with Welsh Assembly Guidance. As soon as this changes we will let you know on this page.
What type of changes will I expect to see?
We’re implementing one way systems, clear screens at reception areas, looking at non touch entry arrival, updating information packs to be viewed online, contactless payment systems, app ordering, and temperature checks to name but a few. Remember if you book a Lodge room you’ll have your own entry point and we’ll arrange a minimum contact check-in for extra reassurance.
What have your team been doing?
We have been in regular touch with our team members during lockdown. Ensuring they are informed and kept up to date with any developments. All team members will have to undertake a Covid Aware Certificate Module accredited by the Institute of Hospitality before returning to the workplace. As well as for your safety, our teams welfare and heightened knowledge is of paramount importance to our business.
How will I know if any changes are made?
As we hear the latest Government directives, we’ll update all our pre-arrivals with email communication to provide additional information relating to health and hygiene.
What extra cleaning is taking place?
As a hotel with restaurants, we already operate with strict cleaning and health and safety measures, but we will now be taking extra steps to ensure that all areas are thoroughly sanitised, clean and compliant.
• All team members will be trained in these new standards and timings of cleaning.
• Early Check In will be unavailable to allow for enhanced cleaning procedures.
• We provide hand sanitiser for team members and guests at every possible opportunity
• We have implemented enhanced cleaning in corridors and at all touch points.
• We have issued team members with additional PPE to keep both them and you safe.
What about social distancing?
Luckily we have some very clever Health and Safety minds in our business who have come up with simple effective ideas like mirrors on stairwells and non touch corridor lighting as well as marking out distances. For all of you who’ve stayed with us before you’ll know we have Lodge rooms which have their own outside spaces – perfect for keeping separate.
We’ll ask all our guests to use their common sense and be responsible for their own social distancing during their stay when moving around the site. And we’ll be looking for additional ideas and listening to any further comments you have during and after your stay.
We look forward to Welcoming you back to Wales – Croeso yn ol i Cymru